---
title: 'Privacy Policy'
url: 'https://byintention.co/privacy-policy'
markdown: 'https://byintention.co/privacy-policy.md'
date: '2026-09-02'
---

# Privacy Policy

Your privacy is very important to us and we don't misuse either your personal information or data about your internet usage.

## Contact Forms

We will use any information you send via the contact forms on our site or via email to respond to your enquiries only. We do not add you to any mailing lists or share your contact information with third parties.

## Cookies

There are no analytics cookies or marketing ‘pixels’ on our site. No Google, no Facebook, no Microsoft tracking.

We use Plausible Analytics to see how folks find and use our site.

## Basecamp Project Management System

We use an online project management system called Basecamp for website projects. This will store your name, email address and any project information you/we share on the system to manage your website project. If you would like us to delete your project or user account from Basecamp once your project is finished, please [contact us.](https://byintention.co/contact/)

## WHMCS Billing and Support System

**Purpose of processing personal data**

We use a system called WHMCS to manage billing and technical support.

**Information we collect**

This system stores your name, email address, business address and your invoice and payment history. If you use the support system details related to your website may also be stored in the support tickets. If you have hosting with us your hosting account logins are stored in WHMCS too.

**Updating your information**

To update your account information, please login to the [WHMCS](https://client.byintention.co) system using the email address you receive invoices on, and update your account from there. You can reset your password from the login screen if you have mislaid it.

**Right to be forgotten**

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are legally required to continue to keep it. For example, we will store order information for six years for tax and accounting purposes. If you are no longer using our services or hosting your website/email with us, we can delete your account from the WHMCS system – please [contact us](https://byintention.co/contact/).

**Cookies**

WHMCS uses cookies for the login area, so cookies will be set if you log in to your WHMCS account.

**Lawful basis for using your data**

Your information will be used for billing purposes, including automated renewal invoices for hosting products and ongoing maintenance arrangements. We may also contact you with service updates and other important information if you use our hosting products.

**Payment Processing**

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the [Stripe privacy docs](https://stripe.com/gb/legal) for more details.

## Contacting Us

If you have any privacy concerns or want us to export or delete your personal information from our own systems, please [contact us.](https://byintention.co/contact/)

---

## Navigation

- Previous: [Hosting Terms & Conditions](https://byintention.co/hosting-terms-and-conditions.md)

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